Refund and Exchange Policy

At Sri Meena Furniture, we take care to ensure that every product is properly prepared and delivered to our customers. Please read this policy carefully before placing an order.

No General Returns

Furniture and mattresses purchased through our website are not eligible for general returns simply because the customer has changed their mind, selected the wrong size, changed their preference or no longer requires the product.

Please carefully review the product description, dimensions, photographs and other available information before placing an order.

Wrong Product Delivered

If a product different from the product ordered is delivered, the customer should contact Sri Meena Furniture immediately.

After verification of the order and delivered product, an appropriate exchange may be arranged.

Products Damaged During Delivery

An exchange may be considered if the product is damaged during delivery, subject to the following conditions:

The damage must be reported within 6 hours of delivery.
The customer must provide clear photographs and/or video showing the damage.
The product should not be used, modified, repaired or altered after delivery.
The customer may be required to provide additional information or photographs to help us assess the issue.
The claim will be reviewed by the Sri Meena Furniture team before an exchange is approved.

Failure to report damage within the specified 6-hour period may result in the claim being rejected.

Delivery Inspection

Customers are strongly advised to inspect the product immediately upon delivery and before use.

If visible damage is noticed, customers should document it clearly through photographs and/or video and contact our team within 6 hours.

Exchange Process

Where an exchange is approved, Sri Meena Furniture will coordinate with the customer regarding the replacement product and collection of the affected product, where applicable.

The replacement process will be coordinated by phone.

The availability and timing of a replacement may depend on the nature of the product and the circumstances of the claim.

Customized Products

Customized furniture is made according to the specifications agreed with the customer.

Customized products are not eligible for return or exchange due to change of mind, preference, dimensions or design requirements after confirmation, subject to applicable law.

Customers are therefore advised to carefully confirm all specifications before production begins.

Refunds

Where a refund is approved by Sri Meena Furniture, the refund will generally be processed through the original payment method, subject to the applicable payment provider's processing procedures.

The time taken for the refund to appear in the customer's account may depend on the payment provider or bank.

Contact Us

For questions regarding refunds, exchanges or damaged products, please contact:

Sri Meena Furniture
Phone: 96551 11060
Email: meenafurn@outlook.com